Delivery
Delivery of your Order
Carbon Footprint
Misty Cashmere uses Royal Mail for all UK deliveries, and international deliveries until they are passed on to the destination country's own parcel service. According to the 2023/24 Environmental, Social and Governance Report, Royal Mail was the UK's greenest parcel operator.* Royal Mail aims to achieve net zero emissions by 2040.
Delivery to United Kingdom
Parcels in the UK which have a value of over £30 are sent by Royal Mail Tracked 48 taking 2 - 3 working days. You will be sent email notification with tracking number when your your parcel has been dispatched (tracking can be checked at www.royalmail.com/track-your-item). Orders under £50 are charged at £3.00, Orders over £50 have free postage.
International Delivery Non EU
All parcels Worldwide are sent by Royal Mail International Tracked and Signed. You will be sent an email with a tracking number when your your parcel is dispatched (tracking can be checked at www.royalmail.com/track-your-item). Parcels need to be signed for on delivery.
World Zone 1 and 2: £20.00 for orders over £50.
World Zone 1 and 2: £15 for orders under £50.
Delivery price confirmed at checkout.
International Delivery to EU and Duty Advice
Goods - Sent by Royal Mail International Tracked and Signed: £15.00 or £8 for orders under £50*.
*VAT may be payable ON RECEIPT OF ALL MISTY CASHMERE GOODS at your local Post Office on collection of parcel and a local handling charge may also be imposed. It is the customer's responsibility to pay these charges.
CUSTOMS, IMPORT DUTIES AND TAXES
Misty Cashmere is not responsible for local custom, duty and tax charges.
Customers outside the UK will be responsible for any customs and import duty or local duties incurred by their country's customs and excise regulations.
Parcels may be subject to duties and taxes which will be payable by the recipient on delivery. These taxes are issued by your country's government and are therefore payable by you as an importer of goods.
USA Customers
The requirements for shipping goods and gifts to the USA have changed. From 29th August 2025, new customs requirements mean almost all goods and gifts are subject to import duties (tariffs).
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